- DELL TECH DIRECT REGISTRATION
- DELL TECH DIRECT CODE
- DELL TECH DIRECT PLUS
If available provide the ePSA error code and click Next.
Please describe the problem including which steps you have done to analyse and solve the issue. If the spare part is requested including an onsite engineer, please specify a repair date. Provide information about the Technician and Customer onsite. Check the System Details shown and click Next to continue. Enter the Service-Tag of the System and select the Branch from the list. At Create Disptach click the Create button. To create a Dispatch, follow these steps: After this, you will see the confirmation including the Service Request Number. Check the provided information again and click Next. You can also select the address from the list if you saved it before. Dell suggest to name at least two contacts. Provide the contact details of the contact person on site. Documents, Pictures or other Files (for example Logs). In the next Step, enter detailed information about the support case and click Next to continue:. Enter the Service-Tag of the System for which the case should be opened. At Create New Service Request click the Create button. Navigate to Services and click Technical Support. To create a new Support Request, follow these steps: Hover the Actions Link on the far right of the Table. On the right side you will see a list of available System Certifications. Click My Certifications on the left side. Click All Learning Activity on the left side. You will then be redirected to, here you click on My Learning. In the Get Authorized Box click the Apply button. Navigate to Services and click Self-Dispatch. Technicians can manage their Dell System Engineer Certification directly within TechDirect by following these steps: The Technician will now get an Email and can login into his TechDirect Account.īefore a Self-Dispatch can be created, the Technician needs to get certified. Click Next, check die provided data and click Send to confirm. Click Next and select the Branch you want the Technician to be assigned to. Note: Hover over the role names to get a brief description of the role. To add a new Branch/Group follow these steps: This school offers training in 19 qualifications, with the most reviewed qualifications being Dell Certified. Users wishing to dispatch parts must first complete the free, online certification courses available within the TechDirect online portal. Dell EMC TechDirect offers classes online only. As part of this process, the Administrator will add Technician users who will receive an email confirming their enrollment and providing log in details. This Administrator will go to and click the Register now button to begin the enrollment process. Your company should designate an Administrator to set up your TechDirect account. DELL TECH DIRECT PLUS
Enjoy even more TechDirect features when you purchase ProDeploy Plus for client systems. Conveniently available 24x7, you can request support for in-warranty systems and manage staff certifications.
DELL TECH DIRECT REGISTRATION
In this article, you will learn almost everything about TechDirect, from the Registration to the Dispatch Process.įrom deployment to support, the TechDirect portal gives your IT experts the tools they need to efficiently manage Dell EMC products.
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